Shipping and Returns
Order Shipping
Your order will be shipped by Colissimo or Mondial Relay depending on your choice when ordering.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer a refund or exchange.
During the holiday season, you will benefit from an extension of the return period to 45 days for any order placed between November 20 and December 31, 2024.
To be eligible for a return, your item must be unused and in the condition that you received it. It must also be in its original packaging.
The return of certain types of merchandise is not permitted. For example, gift cards cannot be returned.
To complete your return, we require a receipt or proof of purchase.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also let you know whether your refund is approved or denied.
If approved, your refund will be processed, and your credit card or original method of payment will automatically be credited, within a few days.
Delayed or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often a processing time before a refund is posted.
If you have completed all of these steps and still have not received your refund, contact us at the following address: marie@madamenature.com
Sale or promotional items
Only regular priced items are refundable. Unfortunately, sale or promotional items are not.
Exchanges
We only replace items that are initially defective or damaged. If you need to replace yours with the same item, please email us at marie@madamenature.com and send your item to: 74A rue Lecourbe, 75015 Paris, France.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of the returned item. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send the refund to them and they will find out about your return.
Return Shipping
To return your product, you should send it to the following postal address: 74A rue Lecourbe, 75015 Paris, France.
Shipping costs associated with returning your item are your responsibility. They are non-refundable.
If you receive a refund, the cost of shipping will be deducted.
Depending on where you live, the time it may take for your exchanged product to arrive, may vary.
If you are shipping an item over $75, we recommend using a trackable shipping service or insuring your shipment. We don’t guarantee that we will receive your returned item.
MADE IN FRANCE
Created and manufactured in France to limit the environmental impact but also to promote the know-how of our artisans and companies.