Privacy policy

Personal Data Management

Last update: 09/01/2023

This privacy policy (the “Policy”) formalizes our commitment to respecting the privacy of users of the website madamenature.com (the “Site”) operated by Madame Nature.

The Policy and the Site’s Terms and Conditions constitute a contractual set. All capitalized terms not defined in this Policy are defined in the Terms and Conditions of Use of the Site.

In providing access to our Site, we process your personal data in compliance with the General Data Protection Regulation 2016/679 of April 27, 2016 (“GDPR”) and under the conditions set out below.

Personal data refers to any information relating to an identified or identifiable natural person. We collect and process personal data exclusively for the provision of our Services or communication regarding these Services, strictly in accordance with the GDPR.

We only collect personal data that is adequate, relevant, and limited to what is necessary for the purposes for which it is processed. Sensitive data such as racial or ethnic origin, political, philosophical, or religious opinions are never requested.

By registering on the Site, you authorize us to process your personal data in accordance with this Policy. If you do not accept the terms of this Policy, please refrain from using the Site and its Services.

1. When and which personal data do we collect?

We may collect and retain your personal data, in particular when you:

  • Browse the Site

  • Perform actions that involve personal data collection (e.g., creating an account, making online payments)

  • Contact us

We use your personal data to implement and manage the Site’s Services and to respond to your requests. We also use your data to operate and improve our Services, Site, and overall approach. This information is used solely by us to better tailor our Services to your needs.

If you consented to receive emails during account creation, you will receive messages about our products and promotions. You can unsubscribe at any time.

1.1 Site Navigation

Connection data: Each time you connect to our Site, we collect data such as your IP address, computer MAC address, connection date and time, and browser information.

Browsing data: We also collect information about how you access the Site, which pages you view, and for how long. This may involve the use of cookies as described in section 5.

1.2 Account Creation

Access to certain Services requires creating an Account. You will be asked to provide personal data, including full name, postal address, email address, and phone number.

1.3 Payments

For paid Services, we may use third-party service providers to process payments and, where applicable, deliveries. Payment details, including card number, expiration date, security code, and cardholder name, may be collected and stored either by us or the third-party provider for accounting, compliance, and legal purposes.

1.4 Newsletter Subscription

You may consent to receive newsletters about news, new products, services, and promotions. You can withdraw consent at any time without cost.

1.5 Contacts

To respond to customer service requests and verify information, we may use your name, email address, and phone number.

2. How do we protect your personal data?

We implement technical and organizational security measures to ensure the integrity, confidentiality, and security of personal data, preventing unauthorized access, alteration, or damage.

However, no security measures are infallible, and absolute security cannot be guaranteed.

You are responsible for keeping your account password confidential. Do not share it. Always log out if you share your computer.

3. When do we share your personal data?

3.1 Sharing with third parties

Your personal data may be transmitted to external service providers acting on our behalf to enable payment processing and other Services. No personal data is transferred outside the European Union.

Third parties are committed to using your personal data solely to implement our Services. We never share your data for marketing purposes without prior consent.

3.2 Sharing with authorities

We may disclose personal data to administrative or judicial authorities when necessary to identify or prosecute individuals who may harm our rights, other users, or third parties, or when legally required.

4. How long do we retain your personal data?

We retain personal data only for the duration of your account to enable access and Services. Upon account deletion, personal data is erased and archived solely for proof of rights or contracts.

Data is kept no longer than necessary according to legal requirements.

5. Cookies: How do we use them?

5.1 What is a cookie?

A cookie is a text file placed on your device while using online services. It allows the recognition of your device and remembering settings or choices. Cookies deposited with your consent are destroyed 13 months after placement.

5.2 Purpose

Cookies allow us to:

  • Generate statistics on site usage and improve the Site and Services

  • Adapt the Site display to your device preferences

  • Remember form entries or selected products/services

  • Enable access to personal areas and implement security measures

Cookies from social networks may also collect personal data via share buttons.

5.3 Controlling cookies

You can configure your browser to accept, reject, or be prompted about cookies. This may affect your browsing experience.

5.4 Browser settings

Instructions vary by browser (Internet Explorer/Edge, Firefox, Safari, Chrome) and are available in each browser’s help menu.

For more information, consult the CNIL website.

6. Your rights

You have rights under Articles 15–22 of the GDPR, including access, correction, deletion, objection, restriction, withdrawal of consent, post-mortem data decisions, and portability.

Contact us at: marie[at]madamenature.com or by mail: Madame Nature, Marie Nicou, 74 rue Lecourbe, 75015 PARIS, including proof of identity.

You can unsubscribe from newsletters at any time via the link in emails or by sending a message to marie[at]madamenature.com.

7. Policy Changes

We may modify this Policy at any time. Continued use of the Site after changes constitutes acceptance. If you do not accept substantial changes, stop using the Site.

8. CNIL

You may contact the CNIL directly by mail: Commission Nationale de l’Informatique et des Libertés (CNIL), 3 Place de Fontenoy – TSA 80715, 75334 PARIS CEDEX 07.